RETAIL SALES
LUKOIL sells the bulk of petroleum products in the retail market via its well-diversified distribution network of 5.0 thousand filling stations in 19 countries.
| 2016 | 2017 | 2018 | 2019 | 2020 | |
|---|---|---|---|---|---|
| Retail network (end of year) | 5,309 | 5,258 | 5,168 | 5,044 | 5,005 |
| Average fuel sales per filling station, t/day | 9.9 | 10.0 | 10.7 | 10.0 | 9.0 |
| Russia | 12.7 | 12.8 | 13.8 | 12.7 | 11.5 |
Europe,
near-abroad countries and USA | 6.5 | 6.6 | 6.8 | 6.8 | 5.9 |
LUKOIL actively promotes sales of branded fuels with improved efficiency and environmental performance under the ECTO brand. Sales of the premium ECTO 100 motor gasoline were launched in 2017.
LUKOIL's retail network of filling stations has fully replaced ECTO Sport (Euro-5 AI-98) with the new, improved, higher performance ECTO 100 fuel.
ECTO branded fuels sales volumes, th. tons
| 2016 | 2017 | 2018 | 2019 | 2020 | |
|---|---|---|---|---|---|
| Total | 7,535 | 8,554 | 9,603 | 9,022 | 8,300 |
| Russia | 6,421 | 7,335 | 8,343 | 7,820 | 7,182 |
| ECTO gasoline | 3,754 | 4,446 | 4,992 | 4,646 | 4,197 |
| ECTO-100 gasoline | 0 | 65 | 107 | 112 | 130 |
| ECTO diesel fuel | 2,667 | 2,889 | 3,351 | 3,174 | 2,985 |
| Outside of Russia | 1,114 | 1,219 | 1,260 | 1,202 | 1,117 |
| ECTO gasoline | 277 | 284 | 295 | 290 | 244 |
| ECTO-100 gasoline | 0 | 0 | 4 | 17 | 34 |
| ECTO diesel fuel | 837 | 935 | 965 | 912 | 874 |
LUKOIL’s
profit from sales of non-fuel goods and services is boosted by product range
adaptation, continuous marketing efforts and by developing additional services,
rolling out best retail practices, focusing on customer service excellence,
enhancing conversion and upgrading filling stations, as well as a new loyalty
program:
prioritizing growth in sales of coffee and fast food products, the highest margin and most popular products sold at filling stations
establishing partnerships with suppliers, and negotiating better terms with suppliers of non-fuel goods
inventory optimization and reducing slow moving inventories of non-fuel goods
improving customer service quality at filling stations
development and rollout of loyalty programs.
BUNKERING and AIRCRAFT REFUELING
LUKOIL is one of the largest suppliers of bunker fuels, with bunkering operations covering 25 ports in six Russian regions. LUKOIL carries out its overseas operations in Bulgarian and Romanian ports.
LUKOIL sells both own and purchased jet fuel, mostly into-plane fuel, at airports in Russia and Bulgaria through its own sales network or third-party refueling companies.
LUKOIL's long-standing consumers of jet fuel include major Russian and international airlines, and civil aviation companies.
Our into-plane refueling network covers 33 Russian airports, in which 19 of the jet-refueling complexes are operated by LUKOIL or are joint ventures.
| 2016 | 2017 | 2018 | 2019 | 2020 | |
|---|---|---|---|---|---|
| Bunkering fuel sales volume, th. t | 3,347 | 4,539 | 4,742 | 4,269 | 2,733 |
| Aircraft fuel sales volume, th. t | 2,747 | 3,238 | 3,198 | 3,357 | 2,539 |
| including retail sales volume (into-plane), th. t | 1,765 | 1,894 | 2,223 | 2,111 | 1,136 |
PRODUCTION AND MARKETING OF LUBRICANTS
LUKOIL Group produces lubricants at eight of its own sites, within two joint ventures, and at 25 contracted plants. Our Russian assets comprise full cycle lubricant production facilities at the refineries in Perm and Volgograd, a lubricant blending plant in Tyumen, and a joint venture between LUKOIL and Russian Railways, INTESMO, producing greases in Volgograd. LUKOIL’s overseas production assets include its own plants in Austria, Kazakhstan, Romania, Turkey, and Finland, as well as LLK-NAFTAN joint venture in Belarus, producing additives.
Located at the site of Volgograd Refinery
Designed to produce up to 30,000 tons of lubricants per year
Product mix consists of lubricants for the key manufacturing sectors and transport companies as well as for retail consumers
The largest Russian grease producer and a joint venture with Russian Railways, INTESMO, has increased output by 33 percent since its launch in 2014. The plant houses an engineering center, unique in Russia, where greases are developed and tested. During the six years of operation, the center adopted 211 testing methods for greases and lubricants, developed and launched the production of 133 types of products, including greases, pastes, oils, and special liquids with quality comparable to the best international peers. As part of the initiative to launch an R&D center for lubricants and greases, an analytical laboratory to develop new and reformulated products was opened on April 1, 2020.
